The humans are rejecting the machines that were supposed to help them

By Nathaniel Meyersohn, CNN New York (CNN) — Touchscreen kiosks, self-checkout machines and QR-code menus were only here to help. The dream was that these self-service technologies would recommend food we’d like at McDonald’s and speed up CVS lines. But kiosks ended up presenting way too many choices when we just wanted the burger. Self-checkout