Ordered WeCool earbuds, received BoAt instead: commission orders Rs 8K compensation

A Kerala consumer commission ordered an e-commerce platform to refund a customer. The platform delivered incorrect wireless earbuds and ignored repeated customer concerns. The commission found this a deficiency in service and unfair trade practice. The company failed to appear before the commission, admitting the allegations. The platform must now pay Rs 8,359 plus interest within 45 days.