Hong Kong can learn from Beijing for revamp of public inquiry hotline

Hong Kong authorities should revamp their public inquiry hotline to better handle residents’ complaints by learning from Beijing’s model, lawmakers have told the chief executive at the first “rules-free and warm-hearted” closed-door dialogue session.
While the current Legislative Council term marks the first since the 1997 handover not to hold any formal question and answer session with a city leader before the first summer recess, Chief Executive John Lee Ka-chiu emphasised that the new form of...